All about your skin
SKINCARE 101
Why is Balanced skin important?
It’s essential to understand your skin at its very core. Our skin is an ecosystem on its own. Multiple agents coexist to create the perfect balance for depense, the skin’s principal role. The harmony of your skin’s natural oil, water , and good bacteria prevents toxins and harmful bacteria form penetrating. Using product with cheap chemicals and fillers strips off your skin’s natural protective barrier, Leaving it unbalanced or depleted. They could give you fast result but at the cost of your skin’s health.
Balanse helps you move away from that chemical-filled miracle and to switch to natural solution instead. They penetrate deeper, strengthening your skin barrier and returning the skin to its natural state of balance. A healthy skin barrier is healthier-looking skin.
How long does it take for a new skincare to work?
Our expectation for skincare products to work instantly might lead to disappointment. It's unrealistic to expect visible results overnight or even in a week.
A good rule of thumb is 28 days. Ample time for your skin cells to turnover. 28 whole days. Four weeks. One month. Your new skincare regimen may take an average of a month to 3 months of constant use to start seeing results.
Simply put: Patience and commitment are the key ingredients your skincare routine has been missing.
What is Skin purging?
Skin purging is a temporary acne-like flare-up phase that happens after introducing a new product to your skincare routine. Active ingredients speed up skin cell turnover rate with the ultimate goal of refining the top layer to reveal healthy and younger skin underneath.
With the increased cell turnover rate, more dead skin cell pile onto the skin’s surface. This sped-up shedding increases the chances of breakouts and causes a dormant build-up to emerge as well.
Purging can last up to four to eight weeks until your skin adapts to the new speed of cellular turnover, finally giving you all the benefits of your new product.
Remaining patient and committed is a part of the process. Keep at it, persevere, and continue using those products to reveal clearer, brighter, and smoother skin.
Why should you apply sun protection?
Unknown to many, sunscreen is the most vital step in our skincare routine. The prime anti-aging product is a must for everyday use no matter what the weather is like or where you are; those harmful ultraviolet rays are abundant.
Skipping out on sunscreen may cause further skin damage. A broad spectrum is recommended for maximum protection for daily use.
ORDER HANDLING
SHIPPING
Shipping Policy
Our company's aim is to provide customers with a fast and reliable delivery service.
Successfully placed orders are verified and prepared within 24 to 48 hours, after which your order will be delivered to your designated address. This will be processed by our fulfillment team from Monday to Friday, excluding weekends and holidays.
Once your order has been processed and dispatched, you will receive tracking details via email/SMS.
We deliver nationwide, with the exception of some areas outside of our logistics partner’s delivery zones.
If your order has not arrived even after our standard delivery time, please let us know through balanseph@gmail.com
How long will it take to get my order?
It depends on where you are. Orders processed here will take -7 business days to arrive.
Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major local courier partners like J&T.
ORDERS
PRODUCT
Can I return my product?
It doesn't happen often but in the unlikely event you’re unhappy with your order and want to return it that’s no problem! Just contact us at balanseph@gmail.com and we will help you with the returns process.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
However, we will only accept returns for damaged and faulty goods that are NOT opened - this is due to health protection and/or hygiene rules. These items can be returned within 30 days from the received date, after that, we will not be able to process the requested refund.
Damaged and wrongly-shipped items may be requested for return to us within 30 days from the received date.